Return and Refund Policy

Last Updated: 1 April 2025

Thank you for shopping with Yayvo. We strive to ensure that every purchase meets your expectations. If you’re not entirely satisfied with your purchase, we’re here to help.

Returns

Eligibility:
Returns are accepted within 7 days from the date of purchase.

Condition:
Items must be unused, in their original packaging, and in the same condition as when you received them.

Non-returnable Items:
Certain products are non-returnable, including used products.

Refunds

Processing Time:
Refunds will be processed within 7 to 10 business days after we receive and inspect the returned item.

Method:
Refunds will be issued to the original payment method.

Partial Refunds:
In certain cases, only partial refunds may be granted, such as for items not in their original condition, damaged, or missing parts for reasons not due to our error.

Exchanges

Eligibility:
Exchanges are accepted within 7 days from the date of purchase for items of equal or lesser value.

Process:
To initiate an exchange, please contact our customer service at support@yayvo.app.

Shipping Costs

Return Shipping:
Customers are responsible for paying their own shipping costs for returning items unless the return is due to our error.

Original Shipping Fees:
Original shipping fees are non-refundable.

Contact Us

If you have any questions or need assistance with a return or refund, please contact us at:

Email: support@yayvo.app
Phone: 204-881-9133